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Change or cancel your order
You can cancel or change an order. But some conditions do apply.
You must first check the status of your order to see if this is possible to do so.
To check the status of your order, please log into your account. or if you've placed your order as a guest, you can follow the link in your order confirmation email you received to look into it the status of your order.
Please note that once your order starts to be processed, you can no longer make any changes and we cannot stop the production and shipping of your order.
Important: it is always best to call us or cancel your order to make changes. This is due to e-mails being answered during regular business hours in the order they are received. It is therefore sometimes possible that your order could start being processed before your e-mail is collected and your changes would not be able to be made or the order cancelled.
You can log in to Your Account at any time to view your order status and the delivery date.
Or call us on 01623706422 during office hours.